Issues with 403 user authentication errors across Atlassian products

lowAtlassianMar 4, 2025 07:310

authenticationdeployment

Deployment FailureAuthentication Issue

Summary

We are aware of an issue that was impacting user authentication to Atlassian services between 6:10AM Tuesday 4th March UTC and 6:35AM Tuesday 4th March UTC. Users that were already logged in would not have been impacted by this issue. A deployment suspected of causing this issue was rolled back and the problem was subsequently resolved.

Impact

none

Timeline

Mar 4, 2025 07:31

[resolved] We are aware of an issue that was impacting user authentication to Atlassian services between 6:10AM Tuesday 4th March UTC and 6:35AM Tuesday 4th March UTC. Users that were already logged in would not have been impacted by this issue. A deployment suspected of causing this issue was rolled back and the problem was subsequently resolved.

via statuspage

Lessons Learned

📊Incidents related to authentication, deployment have occurred 266 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.

💡This incident is categorized as: Deployment Failure, Authentication Issue. Consider implementing preventive measures specific to this failure category.