Some of the www.atlassian.com pages are inaccessible

lowAtlassianJun 6, 2024 01:30Duration: 2h 59m

authentication

Authentication Issue

Summary

Between 05 June 23:30 UTC and 06 June 04:34 UTC, we experienced issues with some of the pages on www.atlassian.com. The issue has been resolved, and the pages are operating normally.

Impact

none

Timeline

Jun 6, 2024 01:30

[investigating] We are investigating reports of intermittent errors on some Atlassian, Opsgenie, Atlassian Access, and Compass-related www.atlassian.com web pages. Once we identify the root cause, we will provide more details.

via statuspage

+1h 41m

Jun 6, 2024 03:12

[identified] We continue to work on resolving the issue with www.atlassian.com. We have identified the root cause and expect recovery shortly.

via statuspage

+1h 18m

Jun 6, 2024 04:30

[resolved] Between 05 June 23:30 UTC and 06 June 04:34 UTC, we experienced issues with some of the pages on www.atlassian.com. The issue has been resolved, and the pages are operating normally.

via statuspage

Lessons Learned

📊Incidents related to authentication have occurred 131 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.

💡This incident is categorized as: Authentication Issue. Consider implementing preventive measures specific to this failure category.