App switcher not loading in Jira and Confluence for some customers

highAtlassianJul 1, 2019 09:03Duration: 2h

api

API Issue

Summary

The issue has been resolved and the service is operating normally.

Impact

major

Timeline

Jul 1, 2019 09:03

[investigating] We are investigating an issue with app switcher that is impacting some Atlassian Cloud customers. We will provide more details within the next hour.

via statuspage

+1h 1m

Jul 1, 2019 10:04

[investigating] We are continuing to investigate this issue.

via statuspage

+59m

Jul 1, 2019 11:03

[resolved] The issue has been resolved and the service is operating normally.

via statuspage

Lessons Learned

📊Incidents related to api have occurred 185 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.

💡This incident is categorized as: API Issue. Consider implementing preventive measures specific to this failure category.