New ChatGPT App Not Available For Users Without Codex Permissions

highOpenAIJul 17, 2026 15:35

apideployment

Deployment FailureAPI Issue

Summary

All impacted services have now fully recovered.

Impact

major

Timeline

Jul 17, 2026 15:32

[identified] Users who do not have Codex RBAC enabled, are getting the "codex_cli_workspace_disabled" error when trying to log into the new ChatGPT app post-install. We are working on implementing a fix. Please use out ChatGPT Classic as we are working on a fix.

via statuspage

+0m

Jul 17, 2026 15:32

via statuspage

+0m

Jul 17, 2026 15:32

[identified] Enterprise users who do not have Codex RBAC enabled may see a "codex_cli_workspace_disabled" error when trying to log into the new ChatGPT app post-install. Please use our ChatGPT Classic while we work to implement a fix.

via statuspage

+14h 13m

Jul 18, 2026 05:45

[resolved] A fix has been released. Please update to the latest version of the ChatGPT app to receive the fix.

via statuspage

+1h 58m

Jul 18, 2026 07:43

[identified] We have identified that this issue has recurred for some Enterprise users. We are working to resolve this.

via statuspage

+41m

Jul 18, 2026 08:24

[resolved] All impacted services have now fully recovered.

via statuspage

Lessons Learned

⚠OpenAI has experienced 111 incidents in the past year. This frequency suggests systemic reliability challenges that may warrant additional monitoring.

📊Incidents related to api, deployment have occurred 786 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.

💡This incident is categorized as: Deployment Failure, API Issue. Consider implementing preventive measures specific to this failure category.