Cloud Control Panel Access

lowDigitalOceanAug 3, 2026 13:58Duration: 4h 2m

networkauthenticationsecuritycertificate

Network / RoutingSecurity IncidentCertificate IssueAuthentication Issue

Summary

Between 09:36 and 13:30 UTC on August 3, some customers experienced intermittent errors while accessing the DigitalOcean Cloud Control Panel. We renewed the affected internal certificates and restored access. The issue is resolved, and the Cloud Control Panel is operating normally. We apologize for the disruption.

Impact

minor

Timeline

Aug 3, 2026 13:58

[investigating] Beginning at 09:36 UTC on August 3, some customers may experience intermittent errors when accessing the DigitalOcean Cloud Control Panel, including an "mTLS verification failed" message. Our engineering team is actively investigating. We apologise for the inconvenience this may have caused. We will provide another update as soon as more information is available. If you have any questions related to this issue, please send us a ticket from your cloud support page. https://cloudsupport.digitalocean.com/s/createticket

via statuspage

+2h 42m

Aug 3, 2026 16:39

[monitoring] We have implemented mitigation for the issue causing some customers to experience intermittent errors when accessing the DigitalOcean Cloud Control Panel. We are seeing recovery and are monitoring the service closely. We will provide another update once we have confirmed the issue is fully resolved

via statuspage

+1h 20m

Aug 3, 2026 17:59

[resolved] Between 09:36 and 13:30 UTC on August 3, some customers experienced intermittent errors while accessing the DigitalOcean Cloud Control Panel. We renewed the affected internal certificates and restored access. The issue is resolved, and the Cloud Control Panel is operating normally. We apologize for the disruption.

via statuspage

Lessons Learned

⚠DigitalOcean has experienced 109 incidents in the past year. This frequency suggests systemic reliability challenges that may warrant additional monitoring.

📊Incidents related to network, authentication, security, certificate have occurred 381 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.

💡This incident is categorized as: Network / Routing, Security Incident, Certificate Issue, Authentication Issue. Consider implementing preventive measures specific to this failure category.