Service impact: Increased Packet loss - AWS Outage

Summary

We continue to work with our co-location partner to restore connectivity at the Equinix FR5 location in Frankfurt, DEU. Since our last update, we have made significant progress toward restoring safe access to the affected area. The electrical isolation procedure is now underway, with our teams on site in the electrical room executing the de-energization of the affected infrastructure. Once isolation is verified and confirmed safe, engineers will begin a physical inspection of the impacted networ

Impact

We continue to work with our co-location partner to restore connectivity at the Equinix FR5 location in Frankfurt, DEU. Since our last update, we have made significant progress toward restoring safe access to the affected area. The electrical isolation procedure is now underway, with our teams on site in the electrical room executing the de-energization of the affected infrastructure. Once isolation is verified and confirmed safe, engineers will begin a physical inspection of the impacted networ

Lessons Learned

⚠AWS has experienced 93 incidents in the past year. This frequency suggests systemic reliability challenges that may warrant additional monitoring.

📊Incidents related to network, authentication have occurred 361 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.

💡This incident is categorized as: Network / Routing, Authentication Issue. Consider implementing preventive measures specific to this failure category.