Service impact: Increased Packet loss - AWS Outage

Summary

The electrical isolation at Equinix FR5 in Frankfurt, DEU is now complete and our engineers have begun physically inspecting the impacted network equipment. We do not yet have a timeline for full resolution while we continue to assess the extent of impact to equipment. Direct Connect connections at this location remain impaired. Customers with connections exclusively at this location will continue to experience packet loss. Customers with multi-site or redundant configurations across other Dire

Impact

The electrical isolation at Equinix FR5 in Frankfurt, DEU is now complete and our engineers have begun physically inspecting the impacted network equipment. We do not yet have a timeline for full resolution while we continue to assess the extent of impact to equipment. Direct Connect connections at this location remain impaired. Customers with connections exclusively at this location will continue to experience packet loss. Customers with multi-site or redundant configurations across other Dire

Lessons Learned

⚠AWS has experienced 93 incidents in the past year. This frequency suggests systemic reliability challenges that may warrant additional monitoring.

📊Incidents related to network, dns, configuration have occurred 302 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.

💡This incident is categorized as: DNS Failure, Configuration Error, Network / Routing. Consider implementing preventive measures specific to this failure category.