Service impact: Increased Packet loss - AWS Outage

Summary

We have completed our assessment of the impacted network equipment at the Equinix FR5 location in Frankfurt, DEU and now have a clear understanding of the scope of impact. We are making progress toward restoring connectivity and will be taking a phased approach to remediation. Customers with connections exclusively at this location will continue to experience packet loss until remediation is complete. Customers with multi-site or redundant configurations across other Direct Connect locations ar

Impact

We have completed our assessment of the impacted network equipment at the Equinix FR5 location in Frankfurt, DEU and now have a clear understanding of the scope of impact. We are making progress toward restoring connectivity and will be taking a phased approach to remediation. Customers with connections exclusively at this location will continue to experience packet loss until remediation is complete. Customers with multi-site or redundant configurations across other Direct Connect locations ar

Lessons Learned

⚠AWS has experienced 93 incidents in the past year. This frequency suggests systemic reliability challenges that may warrant additional monitoring.

📊Incidents related to network, configuration have occurred 276 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.

💡This incident is categorized as: Configuration Error, Network / Routing. Consider implementing preventive measures specific to this failure category.