Service impact: Increased Packet loss - AWS Outage

Summary

We continue to make progress in our phased remediation at the Equinix FR5 location in Frankfurt, DEU. Since our last update, some dependent network infrastructure has been restored. Remediation of remaining infrastructure is ongoing, with a portion of recovery dependent on the delivery of replacement hardware. Cooling has been fully restored, with environmental conditions stable within normal operating thresholds. Customers with connections exclusively at this location will continue to experien

Impact

We continue to make progress in our phased remediation at the Equinix FR5 location in Frankfurt, DEU. Since our last update, some dependent network infrastructure has been restored. Remediation of remaining infrastructure is ongoing, with a portion of recovery dependent on the delivery of replacement hardware. Cooling has been fully restored, with environmental conditions stable within normal operating thresholds. Customers with connections exclusively at this location will continue to experien

Lessons Learned

⚠AWS has experienced 93 incidents in the past year. This frequency suggests systemic reliability challenges that may warrant additional monitoring.

📊Incidents related to network have occurred 231 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.

💡This incident is categorized as: Network / Routing. Consider implementing preventive measures specific to this failure category.