Service is operating normally: [RESOLVED] Increased Packet loss - AWS Outage

Summary

Starting August 14 7:33 PM PDT, we experienced increased packet loss impacting AWS Direct Connect connectivity for customers with connections at the Equinix FR5 location in Frankfurt, DEU. Engineers were automatically engaged at 7:45 PM on August 14 and immediately began investigating mitigations. By 8:30 PM, we identified that network equipment at the FR5 location was impaired due to water ingress into the co-location facility. As a result, cooling system was impaired which resulted in devices

Impact

Starting August 14 7:33 PM PDT, we experienced increased packet loss impacting AWS Direct Connect connectivity for customers with connections at the Equinix FR5 location in Frankfurt, DEU. Engineers were automatically engaged at 7:45 PM on August 14 and immediately began investigating mitigations. By 8:30 PM, we identified that network equipment at the FR5 location was impaired due to water ingress into the co-location facility. As a result, cooling system was impaired which resulted in devices

Lessons Learned

⚠AWS has experienced 93 incidents in the past year. This frequency suggests systemic reliability challenges that may warrant additional monitoring.

📊Incidents related to network have occurred 231 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.

💡This incident is categorized as: Network / Routing. Consider implementing preventive measures specific to this failure category.