Claude Desktop failing to open for some users

lowAnthropicFeb 25, 2026 16:23Duration: 7h 31m

api

API Issue

Summary

If Claude fails to launch on your computer, please download the latest version from download the latest version on https://claude.com/download. We have now fixed the underlying issue.

Impact

minor

Timeline

Feb 25, 2026 16:23

[investigating] We have identified an issue leading to the Claude Desktop app failing to start for a subset of Windows users and macOS users on older macOS releases. We are working on rolling out a fix.

via statuspage

+1m

Feb 25, 2026 16:23

[monitoring] A fix has been deployed and we're monitoring error rates.

via statuspage

+8m

Feb 25, 2026 16:31

[identified] We are currently working on deploying a fix to the Claude Desktop app.

via statuspage

+59m

Feb 25, 2026 17:30

[identified] We continue to work on getting a fix deployed as quickly as possible.

via statuspage

+29m

Feb 25, 2026 17:58

[monitoring] We have released a version that fixes the issue. Please download the latest version of Claude on https://claude.com/download to update to at least v1.1.4328.

via statuspage

+5h 56m

Feb 25, 2026 23:54

[resolved] If Claude fails to launch on your computer, please download the latest version from download the latest version on https://claude.com/download. We have now fixed the underlying issue.

via statuspage

Lessons Learned

⚠Anthropic has experienced 33 incidents in the past year. This frequency suggests systemic reliability challenges that may warrant additional monitoring.

📊Incidents related to api have occurred 182 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.

💡This incident is categorized as: API Issue. Consider implementing preventive measures specific to this failure category.