Summary
Our Engineering team has confirmed that the issue affecting the Droplet limit increase feature within the Cloud Control Panel has been fully resolved. Requests to increase Droplet limits submitted through the Control Panel are now being processed correctly, and Support tickets are being generated as expected. If you experience any further issues, please contact Support by creating a Support ticket from within your account. Thank you for your patience while we worked to resolve this issue.
Impact
none
Timeline
[investigating] Our Engineering team is currently investigating an issue affecting the Droplet limit increase feature within the Cloud Control Panel. At this time requests to increase Droplet limits submitted through the Control Panel are not being processed. Customer submissions to increase limits are not generating support tickets as expected. We are actively working to identify the root cause and restore normal functionality as quickly as possible. If you urgently require a Droplet limit increase, please contact Support directly by creating a Support ticket from within your account.
via statuspage[monitoring] The issue affecting the Droplet limit increase feature within the Cloud Control Panel has been identified and a fix has been implemented. Requests submitted through the Control Panel are now generating Support tickets as expected. Our team is continuing to monitor the system to ensure full functionality and stability. If you experience any further issues with Droplet limit increase requests, please contact Support directly by creating a Support ticket from within your account.
via statuspage[resolved] Our Engineering team has confirmed that the issue affecting the Droplet limit increase feature within the Cloud Control Panel has been fully resolved. Requests to increase Droplet limits submitted through the Control Panel are now being processed correctly, and Support tickets are being generated as expected. If you experience any further issues, please contact Support by creating a Support ticket from within your account. Thank you for your patience while we worked to resolve this issue.
via statuspageLessons Learned
⚠DigitalOcean has experienced 46 incidents in the past year. This frequency suggests systemic reliability challenges that may warrant additional monitoring.
📊Incidents related to api have occurred 182 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.
💡This incident is categorized as: API Issue. Consider implementing preventive measures specific to this failure category.
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