Slowness in Jira.

lowAtlassianSep 2, 2024 09:23Duration: 195h 52m

api

API Issue

Summary

We have identified the root cause of the issue with an internal infrastructure component that has been impacting the provisioning process for the Mumbai Region with several Atlassian Cloud products. All affected products are now back online and no further impact has been observed.

Impact

none

Timeline

Sep 2, 2024 09:23

[investigating] Our team is currently investigating the issue. We are working to identify the cause and will provide updates as soon as possible.

via statuspage

+1h 33m

Sep 2, 2024 10:56

[monitoring] The slowness issue has been resolved, and we are actively monitoring the systems to ensure stability.

via statuspage

+7h 37m

Sep 2, 2024 18:33

[monitoring] We have identified the root cause of an issue with an internal infrastructure component that has been impacting the provisioning process for the Mumbai Region. This issue has led to a performance impact or slowness in product provisioning. We are working on a fix to resolve the issue and recovery is in progress.

via statuspage

+186h 42m

Sep 10, 2024 13:15

[resolved] We have identified the root cause of the issue with an internal infrastructure component that has been impacting the provisioning process for the Mumbai Region with several Atlassian Cloud products. All affected products are now back online and no further impact has been observed.

via statuspage

Lessons Learned

📊Incidents related to api have occurred 182 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.

💡This incident is categorized as: API Issue. Consider implementing preventive measures specific to this failure category.