Slow loading times and extended response times for Cloud products in the EU-West region.

lowAtlassianSep 10, 2024 10:26Duration: 2h 18m

api

API Issue

Summary

Systems have recovered, and the issue has been mitigated. All affected products are fully operational, with no further impact observed.

Impact

none

Timeline

Sep 10, 2024 10:26

[investigating] We are investigating issues with slow loading and long responsive time for all products (Jira, JSM, JSW and Confluence) and will provide updates here soon.

via statuspage

+2h 18m

Sep 10, 2024 12:43

[resolved] Systems have recovered, and the issue has been mitigated. All affected products are fully operational, with no further impact observed.

via statuspage

Lessons Learned

📊Incidents related to api have occurred 737 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.

💡This incident is categorized as: API Issue. Consider implementing preventive measures specific to this failure category.