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highAtlassianSep 28, 2020 23:39Duration: 1h 24m

networkcomputeauthentication

Network / RoutingCapacity IssueAuthentication Issue

Summary

Between 2020-09-28 21:32 UTC to 2020-09-29 00:09 UTC, we experienced a degradation in functionality for users attempting to authenticate using Microsoft. This affected Confluence, Jira Core, Jira Service Desk, Jira Software, Opsgenie, Atlassian Developer, Trello, and Atlassian Bitbucket. The issue has been resolved and the service is operating normally.

Impact

major

Timeline

Sep 28, 2020 23:39

[identified] We are investigating reports of intermittent errors for some Atlassian, Confluence, Jira Core, Jira Service Desk, Jira Software, Opsgenie, Atlassian Developer, Trello, and Atlassian Bitbucket Cloud customers. We will provide more details once we identify the root cause.

via statuspage

+1h 24m

Sep 29, 2020 01:03

[resolved] Between 2020-09-28 21:32 UTC to 2020-09-29 00:09 UTC, we experienced a degradation in functionality for users attempting to authenticate using Microsoft. This affected Confluence, Jira Core, Jira Service Desk, Jira Software, Opsgenie, Atlassian Developer, Trello, and Atlassian Bitbucket. The issue has been resolved and the service is operating normally.

via statuspage

Lessons Learned

📊Incidents related to network, compute, authentication have occurred 81 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.

💡This incident is categorized as: Network / Routing, Capacity Issue, Authentication Issue. Consider implementing preventive measures specific to this failure category.