WhatsApp outbound message failures

highElevenLabsJul 9, 2026 17:35

apideployment

Deployment FailureAPI Issue

Summary

The fix has been released. Outbound WhatsApp messaging is operating normally.

Impact

major

Timeline

Jul 9, 2026 17:33

[identified] Customers using WhatsApp to initiate outbound messages will see failed conversations. We've identified the problem and a fix is being rolled out.

via statuspage

+5h 1m

Jul 9, 2026 22:34

[resolved] The fix has been released. Outbound WhatsApp messaging is operating normally.

via statuspage

Lessons Learned

⚠ElevenLabs has experienced 53 incidents in the past year. This frequency suggests systemic reliability challenges that may warrant additional monitoring.

📊Incidents related to api, deployment have occurred 784 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.

💡This incident is categorized as: Deployment Failure, API Issue. Consider implementing preventive measures specific to this failure category.