Conversation History Not Showing Recent Calls (EU Residency)

lowElevenLabsJul 17, 2026 08:40

api

API Issue

Summary

The issue has been resolved. All the previous conversations should be visible now.

Impact

minor

Timeline

Jul 17, 2026 08:37

[investigating] Conversations are not appearing in Conversation History, making it difficult to view or track recent calls.

via statuspage

+0m

Jul 17, 2026 08:37

[investigating] Conversations in the EU Residency are appearing in Conversation History with a delay; nothing is lost. We are working on a fix.

via statuspage

+0m

Jul 17, 2026 08:37

[investigating] Conversations in the EU Residency are appearing in Conversation History with a smaller delay. However, nothing is lost; all the conversations are saved. We are working on a fix.

via statuspage

+27m

Jul 17, 2026 09:05

[monitoring] We have fixed the issue, all the conversations should become visible. We are monitoring the situation.

via statuspage

+18m

Jul 17, 2026 09:22

[resolved] The issue has been resolved. All the previous conversations should be visible now.

via statuspage

Lessons Learned

⚠ElevenLabs has experienced 53 incidents in the past year. This frequency suggests systemic reliability challenges that may warrant additional monitoring.

📊Incidents related to api have occurred 735 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.

💡This incident is categorized as: API Issue. Consider implementing preventive measures specific to this failure category.