Microsoft Office add-in availability

lowAnthropicJul 22, 2026 17:56

computeauthentication

Capacity IssueAuthentication Issue

Summary

Users who installed the following add-ins may experience issues accessing the add-in functionality: Claude by Anthropic for PowerPoint, Claude by Anthropic for Word, and Claude by Anthropic for Excel. To regain immediate access to Claude for Microsoft 365, install the add-in here: https://marketplace.microsoft.com/en-us/product/office/wa200010725

Impact

none

Timeline

Jul 22, 2026 17:56

[identified] Users who installed the following add-ins may experience issues accessing the add-in functionality: Claude by Anthropic for PowerPoint, Claude by Anthropic for Word, and Claude by Anthropic for Excel. To regain immediate access to Claude for Microsoft 365, install the add-in here: https://marketplace.microsoft.com/en-us/product/office/wa200010725

via statuspage

Lessons Learned

⚠Anthropic has experienced 184 incidents in the past year. This frequency suggests systemic reliability challenges that may warrant additional monitoring.

📊Incidents related to compute, authentication have occurred 231 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.

💡This incident is categorized as: Capacity Issue, Authentication Issue. Consider implementing preventive measures specific to this failure category.