Inbound Twilio calls experiencing intermittent connection failures
Summary
Inbound calls are currently operational.
Impact
minor
Timeline
[identified] From ~07:00 UTC, a small percentage of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.
via statuspage[identified] From ~07:00 UTC, a small percentage (<1%) of inbound Twilio calls failed to connect due to a configuration error on our side. Affected callers were unable to connect to an agent; outbound calls and other traffic were unaffected. The change has been rolled back and calls have been connecting normally since ~11:00 UTC. No customer action needed.
via statuspage[resolved] Inbound calls are currently operational.
via statuspageLessons Learned
⚠ElevenLabs has experienced 60 incidents in the past year. This frequency suggests systemic reliability challenges that may warrant additional monitoring.
📊Incidents related to api, configuration, routing have occurred 1036 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.
💡This incident is categorized as: Configuration Error, Network / Routing, API Issue. Consider implementing preventive measures specific to this failure category.
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