Elevated errors on Fable 5 due to upstream provider
Summary
On August 24th, 2026, between approximately 06:35 and 07:25 UTC, the Copilot service experienced a degradation of the Claude Fable 5 model due to an issue with our upstream provider. Users encountered elevated error rates when using Claude Fable 5, with requests sometimes failing mid-response. No other models were impacted.<br /><br />The issue was resolved by a mitigation put in place by our provider. GitHub is working with our provider to further improve the resiliency of the service to preven
Impact
major
Timeline
[investigating] We are investigating reports of degraded availability for Copilot AI Model Providers
via statuspage[investigating] We are experiencing degraded availability for the Fable model in Copilot products and IDE surfaces. This is due to an issue with the upstream model provider. While we work with them to resolve the issue, we recommend choosing another model or selecting 'Auto' to continue using Copilot.
via statuspage[resolved] This incident has been resolved. Thank you for your patience and understanding as we addressed this issue. A detailed root cause analysis will be shared as soon as it is available.
via statuspage[resolved] On August 24th, 2026, between approximately 06:35 and 07:25 UTC, the Copilot service experienced a degradation of the Claude Fable 5 model due to an issue with our upstream provider. Users encountered elevated error rates when using Claude Fable 5, with requests sometimes failing mid-response. No other models were impacted.<br /><br />The issue was resolved by a mitigation put in place by our provider. GitHub is working with our provider to further improve the resiliency of the service to prevent similar incidents in the future.
via statuspageLessons Learned
⚠GitHub has experienced 148 incidents in the past year. This frequency suggests systemic reliability challenges that may warrant additional monitoring.
📊Incidents related to api have occurred 959 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.
💡This incident is categorized as: API Issue. Consider implementing preventive measures specific to this failure category.
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