Annual Cloud Outage Report
2019 Incident Analysis
10 incidents across 11 cloud providers
Executive Summary
Total Incidents
10
Critical
1
High
4
Providers
11
Top Incidents of 2019
highcriticalhighhighhigh
Atlassian Cloud email notifications issue
Atlassian · Jun 19, 2019
Atlassian Cloud users experiencing outages
Atlassian · May 14, 2019
App switcher not loading in Jira and Confluence for some customers
Atlassian · Jul 1, 2019
Jira Users Receiving HTTP 500 Errors
Atlassian · May 10, 2019
Jira Imports are Failing
Atlassian · May 7, 2019
Monthly Incident Trend
Incidents by Month
Incidents by Company
Atlassian100%
10
Monthly Heatmap
| Company | 05 | 06 | 07 | 09 | 10 |
|---|---|---|---|---|---|
| Atlassian | 4 | 1 | 2 | 2 | 1 |
Severity Distribution
critical
1 (10%)
high
4 (40%)
low
5 (50%)
Top Failure Causes
api (7)authentication (1)configuration (1)deployment (1)dns (1)
Average Resolution Time
| Company | Avg Resolution |
|---|---|
| Atlassian | 3h 59m |
Reliability Rankings
| Rank | Company | Score | Incidents |
|---|---|---|---|
| #1 | Google Cloud | 100 | 0 |
| #2 | Stripe | 100 | 0 |
| #3 | Atlassian | 66.4 | 34 |
| #4 | AWS | 62.6 | 5 |
| #5 | Datadog | 39.5 | 39 |
| #6 | Vercel | 35.9 | 12 |
| #7 | OpenAI | 32.3 | 38 |
| #8 | DigitalOcean | 27.5 | 46 |
| #9 | GitHub | 18.7 | 38 |
| #10 | Anthropic | 15.3 | 32 |
| #11 | Cloudflare | 13.3 | 58 |
Generated by IncidentHub · API Access · Reliability Rankings