Is AWS Down?
AWS outage history and incident tracker. 93 incidents analyzed.
Total Incidents
93
Uptime
100.000%
Avg Resolution
N/A
Top Cause
network
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View all →Service is operating normally: [RESOLVED] Increased Packet loss
Starting August 14 7:33 PM PDT, we experienced increased packet loss impacting AWS Direct Connect connectivity for customers with connections at the Equinix FR5 location in Frankfurt, DEU. Engineers were automatically engaged at 7:45 PM on August 14 and immediately began investigating mitigations. By 8:30 PM, we identified that network equipment at the FR5 location was impaired due to water ingress into the co-location facility. As a result, cooling system was impaired which resulted in devices
Service impact: Increased Packet loss
We are seeing significant recovery for most of the customer connections at this stage. While we are not yet fully recovered, restoration efforts are progressing as expected at the Equinix FR5 location in Frankfurt, DEU. Remediation of remaining infrastructure involves completion of hardware replacements and traffic validation, both of which are actively underway. We anticipate further customer-visible recovery as the remaining infrastructure is brought back into service. Customers with connect
Service impact: Increased Packet loss
We continue to work on bringing affected hardware back online. Since our last update we have made progress that will not be visible to customers, but is required for recovery. We are working in parallel to bring all devices online as safely as possible. This work is expected to take several hours to complete and validate. For customers that require workarounds, we recommend that you consider failing over to VPN. For customers using Direct Connect gateway and Transit Gateway, you can create an A
Service impact: Increased Packet loss
We are seeing broad signs of recovery at the Equinix FR5 location in Frankfurt, DEU. We have restored connectivity for the majority of affected hardware and most of the connections are fully recovered and stable. There are a small number of customers that will remain affected until the remaining devices are fully restored. We will provide another update by 2:00 PM PDT, or sooner as remediation progresses.
Service impact: Increased Packet loss
We continue to work on phased remediation incrementally at the Equinix FR5 location in Frankfurt, DEU. We are seeing early signs of recovery while we continue to fully remediate the issue. We are actively working to bring the remaining affected hardware back online and we will provide another update by 12:30 PM PDT, or sooner as remediation progresses.
Service impact: Increased Packet loss
We continue to make progress in our phased remediation at the Equinix FR5 location in Frankfurt, DEU. Network infrastructure and dependent systems continue to improve as we bring affected hardware back online. Some replacement hardware has been delivered and installation is proceeding as components arrive on-site. In parallel, we are shifting network traffic to allow restored devices to begin serving customers as they come online. As we progress through recovery, customers will observe restora
Service impact: Increased Packet loss
We continue to make progress in our phased remediation at the Equinix FR5 location in Frankfurt, DEU. Since our last update, some dependent network infrastructure has been restored. Remediation of remaining infrastructure is ongoing, with a portion of recovery dependent on the delivery of replacement hardware. Cooling has been fully restored, with environmental conditions stable within normal operating thresholds. Customers with connections exclusively at this location will continue to experien
Service impact: Increased Packet loss
We have completed our assessment of the impacted network equipment at the Equinix FR5 location in Frankfurt, DEU and now have a clear understanding of the scope of impact. We are making progress toward restoring connectivity and will be taking a phased approach to remediation. Customers with connections exclusively at this location will continue to experience packet loss until remediation is complete. Customers with multi-site or redundant configurations across other Direct Connect locations ar
Service impact: Increased Packet loss
The electrical isolation at Equinix FR5 in Frankfurt, DEU is now complete and our engineers have begun physically inspecting the impacted network equipment. We do not yet have a timeline for full resolution while we continue to assess the extent of impact to equipment. Direct Connect connections at this location remain impaired. Customers with connections exclusively at this location will continue to experience packet loss. Customers with multi-site or redundant configurations across other Dire
Service impact: Increased Packet loss
We continue to work with our co-location partner to restore connectivity at the Equinix FR5 location in Frankfurt, DEU. Since our last update, we have made significant progress toward restoring safe access to the affected area. The electrical isolation procedure is now underway, with our teams on site in the electrical room executing the de-energization of the affected infrastructure. Once isolation is verified and confirmed safe, engineers will begin a physical inspection of the impacted networ
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